Shipping Policy

At Veltrix, we aim to make your shopping experience simple and convenient. Please review the information below regarding order processing and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping method, and product availability.

Typical delivery time:

  • Standard Shipping: 7–15 business days
  • International Shipping: 10–25 business days

Please note that these are estimates and are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you may receive a confirmation email containing tracking information. Tracking updates may take some time to appear after the package has been handed to the shipping carrier.

5. Delays

Delivery times can occasionally be affected by circumstances outside our control, including:

  • Customs processing
  • Weather conditions
  • Public holidays
  • Carrier delays
  • Incorrect or incomplete delivery information

We appreciate your patience if your order experiences an unexpected delay.

6. Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

7. International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

8. Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us with your order details and tracking information. We will work with the relevant shipping carrier to help resolve the issue.

9. Contact Us

If you have questions about shipping or your order, please contact us through our Contact Us page.

Il Mio Negozio
Smart products. Stylish essentials. Everyday convenience.