Refund Policy

At Veltrix, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following refund policy.

1. Returns

You may request a return for an eligible product within 30 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging and accessories.
  • Proof of purchase or order information may be required.
  • Certain products may not be eligible for return due to hygiene, safety, or other restrictions.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. Include your order number and clear photos of the product and packaging so we can review the issue and provide an appropriate solution.

3. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

4. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, we may cover the applicable return shipping costs.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs unless otherwise stated.

5. Non-Refundable Items

Some products may not be eligible for return or refund, including products that have been used, damaged after delivery, or returned without their original packaging where applicable.

6. Exchanges

If you receive a defective or incorrect item, we may offer a replacement or another appropriate solution depending on product availability.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

8. Contact Us

For questions about returns or refunds, please contact us through our Contact Us page and provide your order number and relevant details.

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